1. Site or App Contents

Access to and use of the Services is solely for your purchase of our products for personal use, information, education, entertainment, and communication with us. You may download, copy, or print the content on this Site or App for your personal non-commercial use only. No right, title, or interest in any of the contents of this Site or App is transferred to you as a result of any accessing, downloading, copying, printing, or use of an App or this Site.

All our characters, related items, and accounts created or used in or on any of our Services are and shall remain the property of Lucky Box or its licensors and cannot be sold, licensed, assigned, transferred, or loaned to third parties.

2. Intellectual Property Rights

The names, text, trademarks, logos, images, graphics, photos, video files, characters, animation, application functionality, chat transcripts, or any other digital media, and their arrangement on this Service ("Content") are all subject to patent, copyright, trademark, and other intellectual property protection. Content may not be copied for commercial use or distribution, nor may Content be modified, processed, or reposted to other websites. The trademarks, trade names, trade dress, logos, and service marks (collectively, the "Trademarks") displayed on this Service are the registered and/or unregistered Trademarks of Lucky Box and such third parties that may own the displayed Trademarks. Nothing contained on this Service or in the Terms serves to grant to you, by implication or otherwise, any license or right to use any Trademarks displayed on this Service without the written permission of Lucky Box or such third party that may own the displayed Trademarks. You do not acquire any right, title, or interest in any Content by accessing or using the Services. Any rights not expressly granted herein are reserved. Except as set forth below, the use of any Content available on a Service is strictly prohibited.

Subject to your compliance with this Agreement, we grant you a limited license to access and use the Services and their Content for personal, informational, and shopping purposes. No Content from the Services may be copied, reproduced, republished, performed, displayed, downloaded, posted, transmitted, or distributed in any way without our written permission. Except as otherwise expressly authorized herein or in writing by us, you agree not to reproduce, modify, rent, lease, perform, display, transmit, loan, sell, distribute, or create derivative works based (in whole or in part) on all or any part of the Services or the Content.

3. User Comments and Other Submissions

We offer you the opportunity to interact with this Service, and in doing so, you are permitted to send us your comments and unsolicited creative or original concepts, ideas, materials, or products, whether confidential or proprietary information, or the like ("Submission(s)").

We are under no obligation to use or compensate you for your Submissions. We will not respond to you regarding your Submissions, and your Submissions will not be returned to you and will not be treated as confidential information.

Note that in your communications with us, including by email, text, or through forms on our Services, we ask that you please do not send us any sensitive information pertaining to yourself. We do not knowingly or intentionally collect or store sensitive information or special categories of information.

4. License to Use Submissions

Except as otherwise described in any additional terms (such as the contests or sweepstakes official rules), which shall also govern Submissions, you grant us a non-exclusive, unrestricted, unconditional, unlimited, worldwide, irrevocable, perpetual, and cost and royalty-free license and right to use, copy, record, distribute, reproduce, disclose, sell, re-sell, sublicense (through multiple levels), display, publicly perform, transmit, publish, broadcast, translate, make derivative works of, and otherwise exploit in any legal manner, all or any portion of your Submission (and derivative works thereof), for any purpose in all formats, on or through any media, software, formula, or medium now known or hereafter developed, and with any technology or devices now known or hereafter developed, and to advertise, market, and promote the same.

Except as limited by our Privacy Policy, the rights granted by you include, without limitation, the right to: (a) configure, host, index, cache, archive, store, digitize, compress, optimize, modify, reformat, edit, adapt, publish in searchable format, and remove such Submission or combine same with other materials, use any ideas, concepts, know-how, or techniques contained in any Submission for any purposes, including, without limitation, developing, manufacturing, and marketing products and/or services.

Except as limited by our Privacy Policy, in order to further practice the rights and license that you grant to us to your Submissions, you also grant us the unconditional, perpetual, irrevocable right to use and exploit your name, persona, and likeness in connection with any Submission.

Except as prohibited by law, you waive any moral rights (including attribution and integrity) that you may have in any Submission, even if it is altered or changed in a manner not agreeable to you. To the extent non-waivable, you irrevocably agree not to exercise such rights (if any) in a manner that interferes with any exercise of the rights granted by this license.

5. User Generated or Third-Party Content

Although third-party or user-generated content may be posted on this Site ("User Content"), the posting of your content does not constitute our endorsement of the User Content. You agree to clearly and conspicuously disclose if you receive compensation or incentive of any kind in exchange for your Submissions or User Content.

We are not responsible or liable for any claim, including, without limitation, loss or injury to real, tangible, or intellectual property, violations of personal privacy or privacy rights, actual, consequential, or punitive damages, personal injury, or wrongful death in connection with third-party or User Content.

You understand that you, and not us, are entirely responsible for all User Content that you upload, post, email, transmit, or otherwise make available via the Services. We do not proactively and routinely screen or monitor User Content posted to the Services by others and, as such, do not guarantee the accuracy, integrity, or quality of such content.

We may, in its sole discretion, screen, monitor, refuse, or remove any Submission, or remove any User Content that violates the Terms or is otherwise objectionable. You understand that by using the Services, you may be exposed to User Content that is offensive, indecent, or objectionable. Under no circumstances will we be liable in any way for any User Content, including, but not limited to, any errors or omissions in any User Content, or any loss or damage of any kind incurred as a result of the use of any User Content made available on the Site. You agree to bear all risks associated with the use of any User Content available in connection with the Services, including any reliance on the accuracy, completeness, or usefulness of such User Content. You agree that we are not responsible for, and do not endorse, User Content posted on the Site. If your User Content violates these Terms, you may bear legal responsibility for that User Content. As between you and us, any User Content will be non-confidential and non-proprietary and we will not be liable for any use or disclosure of such content.

6. Other Services

Additional terms and conditions may apply to other Lucky Box services, such as third-party service provider agreements, or rules for sweepstakes and contests, purchases, services, or other online activities ("Other Services").

7. Third-Party Sites

Third-party links on this Service may direct you to third-party websites ("Third-Party Sites") that are not under the control of us that may be located in different countries, and those websites and the products sold on those websites are likely to be subject to the originating country’s regulatory or product safety requirements. You understand and acknowledge that information that you share or provide to third-party websites will be subject to different privacy policies and terms of use.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions ("Third-Party Products") made in connection with any Third-Party Sites. Please review carefully the third party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding Third-Party Products should be directed to the third party.

8. Prohibited Uses

In addition to other prohibitions as set forth in the Terms, you are prohibited from using the Site, App, or its Content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, national, or local regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of our Sites or App, other websites, or the Internet; (h) to collect, track, or disclose sensitive information or personal information of others unless requested by us; (i) to spam, mailbomb, phish, or track others; (j) use any data mining, bots, spiders, automated tools, or similar data gathering and extraction methods, directly or indirectly, on the Services or to collect any information from the Services or any other user of the Services; (k) for any obscene or immoral purpose; or (l) to interfere with or circumvent the security features of this Site or App, other websites, apps, or the Internet, including without limitation, password-protected accounts or access. We reserve the right to terminate your use of the Services for violating any of the prohibited uses.

Except as specified in our Privacy Policy, we retain the right, but not the obligation, to log, modify, monitor, post, remove, review, screen, store, and track ("Compliance Investigations") User Content, Submissions, or communications sent through our services, at any time and for any reason, including to ensure that the Submissions or communication conform to these Terms. These Compliance Investigations may take place without prior notice to you. We are not responsible for, and do not endorse or guarantee, the opinions, views, advice, or recommendations posted or sent by users.

9. Registration, Subscriptions, Accounts and Passwords

Some Services permit or require you to create an account to participate in additional entertainment services. By registering for such services, you agree to provide accurate, complete, and current information, including, without limitation, your date of birth, payment information, and contact information for notices.

You agree not to impersonate or misrepresent your affiliation with any person or entity, including, without limitation, using another person’s username, password, or account information, or another person’s name or likeness, or provide false details for a parent or guardian.

You agree that we may take steps to verify the accuracy of the information you provide, including, without limitation, the contact information for a parent or guardian. We reserve the right to restrict or prohibit inappropriate or infringing usernames.

You are responsible for the personal protection and security of any password or username that you may use to access this Service. You are responsible for all direct or indirect damages and liable for all activity conducted on this Service that can be linked or traced back to your username or password. You are obligated to immediately report a lost or stolen password or username to us at hello@luckybox.au.

10. Purchases

If you wish to purchase any product or service made available through the Services ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information. We may require additional information from you prior to accepting or processing your order. You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct, and complete.

By submitting such information, you grant us the right to use or provide the information to third parties for purposes of facilitating the completion of Purchases or providing our Services to you.

We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability; we suspect you are purchasing products for resale without written permission from us; errors in the description or price of the product or service; error in your order or other reasons; or if fraud or an unauthorized or illegal transaction is suspected. Furthermore, we reserve the right to collect any rejection or insufficient funds fee and to process any such payment by the payment method you have submitted to us. Your charges may be payable in advance, in arrears, or as otherwise described when you initially selected to use the paid Services.

11. Privacy Statement

For information on how information is collected, used, or disclosed by us in connection with your use of this Service, please consult our Privacy Policy, which is linked to in the website footer of our Service.

12. Updating Information on Sites and Apps

We undertake no obligation to update, amend or clarify information on this Site or App, including without limitation, pricing information, except as required by law. No specified update or refresh date applied on this Site or App should be taken to indicate that all information on the Site or App has been modified or updated. Please remember when reviewing information on this Site or App that such information may not represent the complete information available on a subject. In addition, subsequent events or changes in circumstances may cause existing information on this Site to become inaccurate or incomplete.

13. Errors and Omissions

On occasion, communications, including information on a Site or App may contain errors, including, without limitation, typographical errors, inaccuracies, or omissions related to product availability, special offers, product promotions, pricing information, product descriptions, or product shipping charges and transit times. We reserve the right to, at any time without prior notice, correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information on the Service is inaccurate (including after you have submitted your order).

14. Product and Pricing Information

This Site, App, Content, product information, and any products sold through the Services into permitted jurisdictions are intended to comply with Australian laws and regulations. Some products cannot be shipped to certain jurisdictions.

We reserve the right, but are not obligated, to limit the sales of its products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice at the sole discretion of Lucky Box. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this Service is void where prohibited.

We do not match prices with any of our online competitors or retail partners.

15. Cancellations

For most Services, registered users can log in to the My Account page to cancel their order. Orders placed by Guest checkout cannot be canceled via this method.

You will receive an email confirmation that your order has been canceled. Please note that there is a hold on the funds associated with the order that will drop off after the cancellation. Some credit card companies may hold the funds for up to 20 business days.

16. Refunds and Returns

Lucky Boxes are random and blind in nature. We do not offer returns and refunds on individual purchases due to change of mind or any dissatisfaction with the Lucky Boxes.

We may in our absolute discretion offer a refund or return items that must be new, unassembled, and unused in their original packaging. The customer order number must be included on the return shipping label.

17. Refunds, Returns, and Cancellations from other Retailers and Third-Party Sites

We do not provide refunds or cancellations for products purchased from our affiliated retailers or our products displayed on Third-Party Sites. When you purchase a product from one of our affiliated retailers or on Third-Party Sites, your return, refund, or cancellation is subject to the terms, conditions, and refund policies of those Third Parties.

18. Limited Warranty

We will replace defective parts or issue a refund for the full or partial purchase price of the product within 30 days (sales receipt is required to provide proof of purchase).

This warranty is valid only if the product has been assembled and maintained per the instructions. Any modifications made to the original product or product structure may render the warranty invalid. This warranty does not cover abuse, accident, cosmetic issues such as fading or scratches from normal wear, or any other cause not arising from defects in material and workmanship.

19. Limitations on Liability

YOU ACKNOWLEDGE, BY YOUR USE OF THIS SITE THAT, TO THE MAXIMUM EXTENT PERMITTED BY LAW: (1) YOUR USE OF THIS SERVICE IS AT YOUR SOLE RISK; (2) YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT THAT YOU USE IN CONNECTION WITH YOUR USE OF THIS SERVICE; AND (3) WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF OR INABILITY TO USE OUR SERVICE, INCLUDING WITHOUT LIMITATION, FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, COMPUTER VIRUS, OR NETWORK OR INTERNET FAILURE, OR INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, SPECIAL, COMPENSATORY OR CONSEQUENTIAL DAMAGES, LOST PROFITS AND/OR LOSS OF OR DAMAGE TO PROPERTY WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER BASIS, EVEN IF LUCKY BOX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL OUR TOTAL LIABILITY FOR ANY CLAIMS RELATED TO THIS SERVICE EXCEED TEN DOLLARS.

For users located in Australia, nothing in these Terms excludes, restricts, or modifies any guarantee, term, condition, warranty, or any right or remedy, implied or imposed by any law which cannot lawfully be excluded or limited, including the Australian Consumer Law which contains guarantees that protect the purchasers of products and services in certain circumstances. If any guarantee, term, condition, or warranty is implied into these Terms under the Australian Consumer Law or any other applicable law (“Non-Excludable Provision”) and we are able to limit your remedy for a breach of the Non-Excludable Provision, then our liability for breach of the Non-Excludable Provision is limited to one or more of the following at our option: (a) in the case of products, the replacement of the product or the supply of equivalent products, the repair of the products, the payment of the cost of replacing the products or of acquiring equivalent products, or the payment of the cost of having the products repaired; or (b) in the case of the Services, the supplying of the Services again, or the payment of the cost of having the Services supplied again.

20. Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE CONTENT PROVIDED ON THIS SERVICE IS PROVIDED “AS IS” AND “WITH ALL FAULTS.” WE MAKE NO WARRANTY OR REPRESENTATION, EITHER EXPRESS OR IMPLIED, AS TO ITS USE, AVAILABILITY, CONTENT ACCURACY, APPROPRIATENESS, OR PERFORMANCE OF THIS SERVICE. AS A USER, YOU ASSUME ALL RISKS AND RESPONSIBILITIES FOR ITS USE OR NON-USE, AND WE MAKE NO REPRESENTATION THAT THE CONTENT APPEARING ON, ACCESSED THROUGH, OR DOWNLOADED FROM THIS SERVICE IS COMPATIBLE WITH YOUR DEVICE OR FREE FROM ERROR OR VIRUSES.

21. Indemnification

YOU AGREE TO INDEMNIFY AND HOLD LUCKY BOX, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AND AFFILIATES HARMLESS FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES, COSTS, AND EXPENSES, INCLUDING ATTORNEY FEES, ARISING OUT OF OR RELATED TO ANY CONTENT YOU SUBMIT, POST, TRANSMIT OR OTHERWISE SEEK TO MAKE AVAILABLE THROUGH THE SITE, YOUR USE OF THIS SITE, YOUR VIOLATION OF ANY DATA PROTECTION OR PRIVACY LAWS INCLUDING CHILDREN PROTECTION LAWS, OR BREACH OF THE TERMS. YOUR RIGHTS WITH RESPECT TO LUCKY BOX ARE NOT MODIFIED BY THE FOREGOING INDEMNIFICATION IF THE LAWS OF YOUR COUNTRY OR RESIDENCE, APPLICABLE AS A RESULT OF YOUR USE OF THE SITE, DO NOT PERMIT IT.

22. Contests, Sweepstakes and Promotions; Mobile Marketing

a. Contests, Sweepstakes, and Promotions

Any contests, sweepstakes, or other promotions (collectively, "Promotions") made available through the Services may be governed by rules that are separate from these Terms. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules shall apply.

b. Mobile Marketing

You may sign up to receive communications about our products and services through your mobile device by submitting your mobile telephone number online or by texting us. By opting into our SMS Mobile Marketing program, you authorize us to send to your mobile phone number using automated technology text messages about our products, promotions, offers, and sales. No purchase is necessary to opt-in to our SMS Mobile Marketing Program and your opting in is not a condition to your purchasing goods or services from us. You understand that standard message and data rates may apply and that your carrier may charge your account with that carrier for text messages that you receive from us or send to us. We are not responsible for these charges. It is your responsibility to notify us if at any time you change your phone number, cancel your service, or transfer your number to another party. You can unsubscribe from our text messaging program at any time by replying "STOP" to any message that you receive from us. If your carrier does not permit text messages, you may not receive the text messages. Neither we nor the carrier will be liable for any delays in the receipt of, or failure to deliver, any text messages, as delivery is subject to effective transmission from your network operator.

23. Changes to the Terms

We may update, change, modify, add, or remove portions of the Terms from time to time as we update or expand our Services.