Whalepartners OÜ (“WOW Lucky Box,” “we,” “us,” or “our”), we understand your concerns about how your information is used and shared. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains the types of personal information we collect, how we use it, how and when it may be shared, and your rights and choices regarding your information (Personal Information). It also outlines how we communicate with you and how you can make requests or submit inquiries about your information. Our goal is to help you understand this process as part of our commitment to maintaining your trust.
1. Privacy Policy Acceptance
By accessing and using our Services, you agree to the terms of this Policy. Where consent is required to process your Personal Information, we will ask for it in advance. Consent is voluntary and can be withdrawn at any time; however, withdrawing consent may limit our ability to provide Services. If you do not agree with any part of this Policy, please discontinue use of our Services immediately. We may update this Policy periodically without notice.
2. What Personal Information Do We Collect From You?
As you use our Services, we collect certain information about you and your use of the Services, including:
Information You Voluntarily Provide:
- Account Registration: Information such as first and last name, email address, postal address, phone number, and unique password.
- Product Registration: Information such as name, email address, postal address, phone number, product details, purchase date, date of birth, and gender.
- Customer Service: Correspondence records, including email addresses.
- Payment Information: Payment card, transaction, or financial account information for purchases.
- Authorized Access: Personal Information collected with your permission while using our Services (e.g., access to your device's camera, photo album, and microphone).
Information Collected Automatically:
- Use of Services: Web requests, IP address, browser type, domain names, referring and exit pages and URLs, pages viewed, access dates and times.
- Device Information: Unique device identifier, IMEI, MEID, MAC address, operating system, physical location, mobile network information, and advertising ID.
Information Collected From Other Sources: Information obtained from third-party sources to help correct or supplement our records, improve personalization, and prevent fraud.
3. Why Do We Collect Your Information?
We use your Personal Information for business and commercial purposes, or as disclosed prior to processing. This includes:
- Providing Services or Products: To process payments and communicate with you regarding purchases.
- Responding to Requests: To provide customer support and fulfill your inquiries.
- Service Communication: To send administrative information about our Services and changes to terms and policies.
- Marketing Communications: To send updates about promotions and new services.
- Contests and Promotions: To allow participation in sweepstakes, contests, and similar activities.
- Research and Development: For data analysis, fraud monitoring, developing new products, and improving existing ones.
- Personalizing Your Experience: To tailor our Services to your needs.
- Fraud Detection and Prevention: To monitor and prevent fraud and enhance security.
- Corporate Transactions: For mergers, acquisitions, or other corporate transactions.
- With Your Consent: For any other purposes disclosed prior to providing your Personal Information.
4. How Do We Share Your Personal Information?
We may share your Personal Information as follows:
- To our subsidiary and affiliated companies.
- To strategic partners and service providers: For website hosting, data analysis, payment processing, and other services.
- To third-party partners: For marketing communications and promotions.
- For legal reasons: To comply with legal obligations, enforce agreements, or protect rights.
- Corporate transactions: In the event of mergers, divestitures, or other corporate transactions.
- With outside professionals: To facilitate professional advice.
- With your consent: To complete your requests for Services.
5. How Does WOW Lucky Box Handle Children’s Information?
When age information is collected, and parental consent is required, we will block users under the required age or request parental consent before allowing use of the Service. We do not knowingly ask children under the required age for more data than necessary.
6. Information About Cookies and Other Similar Tracking Technologies
We and third parties may use tracking technologies such as cookies, web beacons, analytics software, and others to collect Personal Information automatically as you interact with our Services. These technologies help personalize your experience and manage content on our Services.
